Welcome to the Bespoke Behavioral Services website. By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions.
BESPOKE BEHAVIORAL SERVICES
Terms and Conditions, Cancellation Policy, Privacy Policy, and Code of Conduct
Version 2.0. Effective April 17, 2026.
These terms replace all previous versions. They apply to service agreements entered into on or after the effective date above.
ABOUT THESE TERMS
Bespoke Behavioral Services is the trading name of Bespoke Behavioral Company, a private applied behavior analysis practice registered in the Kingdom of Saudi Arabia. In these terms, “we,” “us,” and “Bespoke” refer to Bespoke Behavioral Company. “You” and “the client” refer to the parent or legal guardian entering into a service agreement with us.
By accessing our website or engaging our services, you agree to be bound by these terms.
SERVICES PROVIDED
Bespoke provides applied behavior analysis services, including behavioral assessment, behavior intervention plan development, direct intervention sessions, caregiver training, and program supervision. All clinical services are delivered under the supervision of a qualified behavior analyst credentialed through QABA.
We use assessment and intervention procedures supported by peer reviewed research. We cannot guarantee specific outcomes. Progress depends on a range of factors including the child’s individual presentation, consistency of attendance, and the extent to which strategies are carried over in the home and other settings.
HOW WE OPERATE
Session packages are purchased in advance. Scheduling is arranged around your child’s clinical needs and clinician availability.
Intake, assessment, and behavior intervention plan development are charged separately from session packages and are payable in advance of the work being carried out.
CLIENT RESPONSIBILITIES
You are responsible for providing accurate and complete information during intake, including relevant developmental, medical, and educational history. Assessment findings and program recommendations rest on the information you provide.
You agree to attend scheduled appointments and to implement the behavior intervention plan developed by your supervising behavior analyst, including any caregiver-implemented components.
Where collaboration with a school, speech and language therapist, occupational therapist, or other professional would support your child’s program, we will discuss this with you. Contact with any third party takes place only with your written agreement.
PAYMENT TERMS
All services are prepaid by bank transfer. Session scheduling is confirmed only after payment has been received.
Invoices are due within 7 days of issue. Fees are exclusive of VAT, which is added at the prevailing rate.
Where you intend to claim through insurance, the claim is submitted and pursued by you directly. Fees remain payable to Bespoke regardless of the outcome of any insurance claim.
NON-PAYMENT, SUSPENSION, AND RETURN TO THE WAITING LIST
Ownership of clinical materials. All assessment reports, behavior intervention plans, programs, data systems, and associated materials prepared by Bespoke remain our intellectual property. No right to receive, retain, share, or implement these materials passes to you until the associated invoice is paid in full.
Suspension. Services continue only while your account is current. Where an invoice remains unpaid 14 days after its due date, services are suspended and your allocated place in the caseload is released. That place may be offered to a family on the waiting list without further notice.
Closure. Where an invoice remains unpaid 30 days after its due date, the file is closed. The outstanding balance remains payable.
Clinical currency of assessments and plans. Assessment findings and behavior intervention plans describe a child’s presentation at the time of assessment. A plan that has not been implemented within 90 days of issue is no longer current and will not be delivered or implemented. Restarting services requires a new intake and assessment at the fees in effect at that time. Fees paid or owed for a superseded assessment or plan are not transferable to a new assessment and are not refundable.
Return after closure. A family whose file has been closed for non-payment has no continuing entitlement to a place. Return is possible only where the previous balance has been settled in full, a place is available at the time of the request, and a new intake and assessment have been completed and paid in advance. The family joins the waiting list at the date of the new request. No priority arises from the earlier enrollment.
Discretion to decline. Bespoke operates at capacity and maintains an active waiting list. We reserve the right to decline any request to re-open a closed file, including where there is a history of non-payment, and we are not required to give reasons.
CONFIDENTIALITY
Information you share with us is treated as confidential and is handled in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia and the ethical standards of QABA and IBAO. Our Privacy Policy below sets out how we collect, store, use, and share personal information.
LIMITATION OF LIABILITY
Our total liability to you arising out of or in connection with the services, whether in contract, tort, or otherwise, is limited to the total fees you have paid to us in the twelve months preceding the event giving rise to the claim.
We are not liable for indirect, incidental, or consequential loss, or for loss of opportunity, however arising.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
GOVERNING LAW AND JURISDICTION
These terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute arising out of or in connection with them falls within the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia.
CHANGES TO THESE TERMS
We may amend these terms. Amended terms are published on our website with a new version number and effective date, and apply to service agreements entered into on or after that date. Where an amendment materially affects an existing agreement, we will notify you directly.
CONTACT US
Questions about these terms: hello@bespokebehavioralservices.com
Cancellation and Rescheduling Policy
We understand that circumstances arise that require you to cancel or reschedule. The following policy allows us to hold clinician time for every family fairly.
CANCELLATION AND RESCHEDULING POLICY
We understand that circumstances arise that require you to cancel or reschedule. The following policy allows us to hold clinician time for every family fairly.
Cancellation
Please give at least 24 hours’ notice to cancel an appointment. Where less than 24 hours’ notice is given, the scheduled session hour is deducted from your prepaid package. Where no prepaid package is in place, the session is invoiced at the full session rate.
Illness
Missing an appointment because your child is unwell is a legitimate reason to cancel, and we ask for 24 hours’ notice wherever possible. Where illness is sudden and notice cannot reasonably be given, we consider each case individually and may waive the deduction. We reserve the right to request medical documentation.
Rescheduling
Contact us as soon as you know you need to move an appointment and we will do our best to accommodate your preferred time. Rescheduling requests made with less than 24 hours’ notice are treated as a late cancellation under the terms above.
No-Show
An appointment missed without prior notice is recorded as a no-show. The scheduled session hour is deducted from your prepaid package, or invoiced at the full session rate where no package is in place.
Repeated Cancellation
Where cancellations, rescheduling requests, or no-shows recur to the extent that a consistent program cannot be delivered, we will discuss the position with you. We may release the allocated appointment time so that it can be offered to another family.
Exceptions
Cancellation
Please give at least 24 hours’ notice to cancel an appointment. Where less than 24 hours’ notice is given, the scheduled session hour is deducted from your prepaid package. Where no prepaid package is in place, the session is invoiced at the full session rate.
Illness
Missing an appointment because your child is unwell is a legitimate reason to cancel, and we ask for 24 hours’ notice wherever possible. Where illness is sudden and notice cannot reasonably be given, we consider each case individually and may waive the deduction. We reserve the right to request medical documentation.
Rescheduling
Contact us as soon as you know you need to move an appointment and we will do our best to accommodate your preferred time. Rescheduling requests made with less than 24 hours’ notice are treated as a late cancellation under the terms above.
No-Show
An appointment missed without prior notice is recorded as a no-show. The scheduled session hour is deducted from your prepaid package, or invoiced at the full session rate where no package is in place.
Repeated Cancellation
Where cancellations, rescheduling requests, or no-shows recur to the extent that a consistent program cannot be delivered, we will discuss the position with you. We may release the allocated appointment time so that it can be offered to another family.
Exceptions
Emergencies and significant life events happen. Contact us as soon as you are able and we will consider the circumstances individually.
Privacy Policy
Bespoke Behavioral Company is the data controller for personal data collected in the course of providing our services. This policy explains how we collect, use, store, and share that data, and sets out your rights under the Personal Data Protection Law of the Kingdom of Saudi Arabia.
Information We Collect
We collect the personal data necessary to deliver behavior analytic services. This includes your name and contact details, your child’s name and date of birth, developmental, medical, and educational history relevant to the referral, assessment and session data recorded during the course of services, and correspondence with you.
Where you contact us through our website, we collect the information you provide in the form. We may also collect non-personal information automatically through cookies and similar technologies when you visit our website.
Lawful Basis
We process personal data on the basis of the consent you give when signing the Family Services and Consent Agreement. That consent is specific to the purposes described in the agreement. You may withdraw it at any time, although withdrawal may mean we can no longer provide services.
How We Use Your Information
We use personal data to conduct assessments, develop and deliver behavior intervention plans, record and review progress, schedule and coordinate appointments, communicate with you about your child’s care, and meet our legal and regulatory obligations.
We use approved artificial intelligence tools within our own private business account to assist with the preparation of clinical documentation. Data processed in this way stays within our controlled environment and is not used to train external systems.
How We Protect Your Information
Client records and communications are held in a business Microsoft 365 tenant controlled by Bespoke. Our safeguards include multi-factor authentication on all accounts, encryption of data in transit and at rest, access permissions granted on a need-to-know basis, managed and monitored devices, and access-controlled document storage.
Some of the systems we use store data on servers located outside the Kingdom. Where data is transferred outside the Kingdom, we take the steps required under the Personal Data Protection Law for such transfers.
Sharing Your Information
We do not sell, trade, or rent personal data.
We share information with a school, speech and language therapist, occupational therapist, or other professional involved in your child’s care only where you have given written agreement to that specific sharing.
We may disclose personal data where we are required to do so by law, by a competent authority, or where disclosure is necessary to protect a child from harm.
Retention
We retain clinical records for the period required by applicable regulatory and professional standards, after which they are securely destroyed.
Your Rights
Under the Personal Data Protection Law you have the right to be informed about how your data is used, to access your data and request a copy of it, to request correction of inaccurate or incomplete data, to request deletion of your data, and to withdraw your consent.
To exercise any of these rights, contact erin.gill@bespokebehavioralservices.com. We will respond within the period required by law.
Changes to This Policy
We may update this policy. Any updated version is published on our website with a new effective date.
Contact
Questions or concerns about this policy: erin.gill@bespokebehavioralservices.com
Code of Conduct
This code sets out the standards of conduct we ask of clients during sessions and in contact with our team, so that the environment stays safe and respectful for every family and every member of staff.
Respect and Dignity
We ask all clients to treat our staff and other families with respect. Verbal or physical aggression toward staff or others is not accepted.
Confidentiality
Please respect the privacy of other families. Do not discuss other clients, their children, or their sessions outside the clinical setting.
Punctuality
Please arrive on time. If you are running late, let us know as soon as you can. Late arrival may mean a shortened session, and the full session time remains chargeable.
Substance Use
Attending a session under the influence of alcohol or drugs is not permitted. Where this occurs, the session will be ended and rescheduled, and the session time will be charged.
Feedback and Concerns
We want to hear from you. If you have a concern about your child’s program or about the conduct of a member of staff, raise it with your supervising behavior analyst or contact us at hello@bespokebehavioralservices.com. Concerns are taken seriously and responded to directly.
Consequences of Breach
Breach of this code may result in termination of services. We reserve the right to decline or withdraw service where these standards are not met.